Privacy Policy Mudahbet –
Your Privacy Is Our Priority

Mudahbet takes the privacy of every Malaysian player on our platform seriously. This privacy policy explains in detail how mudahbet collects, processes, stores, and protects your personal information when you register, use, or access any service offered by mudahbet — including Sports Betting, live casino, baccarat, e-sports, and all other activities on our platform.

By registering or continuing to use mudahbet, you agree to the practices described in this privacy policy. If you disagree with any part of it, please stop using the platform and contact us to close your account.

Mudahbet only collects data that is necessary to provide safe, fair, and compliant betting and casino services. The categories of data we collect are:

Data You Provide Directly

• Identity Information: Full name, date of birth, gender, and identification number (IC) for age verification and KYC purposes.
• Contact Information: An active Malaysian phone number and email address for account communications and verification.
• Financial Information: Details of your chosen payment method – whether Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX via Maybank2u and CIMB Clicks. Mudahbet does not store your banking password or PIN.
• Account Information: Username, password (stored in unreadable hashed form), and account preferences.

Automatically Collected Data

• Technical Data: IP address, device type, operating system, browser version, and screen resolution.
• Activity Data: Sports betting history (Liga Super football, EPL, BWF badminton, MLBB e-sports, and more), casino game history, session duration, and in-platform actions.
• Cookie Data: Session information, language preferences, and anonymised analytics data.

Data collected by mudahbet is used for the following purposes:

• Account Operations: Creating and managing your mudahbet account, processing logins, and maintaining session security.
• Transaction Processing: Processing deposits via Malaysian payment methods (Touch 'n Go, GrabPay, DuitNow, FPX) and handling withdrawals to your account.
• Service Provision: Enabling Sports Betting (Liga Super, EPL, badminton, e-sports), Live Casino games (baccarat, blackjack, roulette), and slots to function smoothly.
• Security & Fraud Prevention: Detecting suspicious activity, duplicate account attempts, use of automated software, and potential money laundering.
• Legal Compliance: Meeting applicable KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
• Customer Support: Resolving enquiries, disputes, and technical issues that you report to the mudahbet support team.
• Platform Improvements: Analysing usage patterns (in aggregate and anonymised form) to improve the mudahbet user experience.
• Communications: Sending important account notifications, terms updates, and – with your consent – mudahbet promotional offers.

Mudahbet does not use your data for automated decision-making that could have a significant negative impact on you without human oversight, unless explicitly stated.

Mudahbet processes your personal data on valid legal grounds, including:

• Contract Performance: Processing required to provide mudahbet services to you once you have registered and agreed to the terms of use.
• Legitimate Interests: Preventing fraud, maintaining platform security, and protecting other players from unlawful activity.
• Legal Obligations: Complying with applicable Malaysian laws, including KYC and AML requirements as enforced.
• Consent: For optional marketing communications and non-essential cookies, mudahbet will ask for your explicit consent.

Mudahbet does not sell your personal data to any third party. Your data may be shared only in the following limited circumstances:

• Trusted Service Providers: Third parties that support mudahbet's operations — including payment processors (to facilitate Touch 'n Go, GrabPay, DuitNow, and FPX transactions), casino platform providers, and cloud services — are all bound by strict data protection agreements.
• Legal Requirements: If required by Malaysian authorities pursuant to a valid court order or applicable legal process.
• Fraud Prevention: Sharing information with fraud prevention or financial agencies to protect all mudahbet users.
• Rights Protection: When necessary to enforce mudahbet's terms & conditions or to protect the legitimate rights of mudahbet and its users.

In all data-sharing arrangements, mudahbet ensures that recipients have adequate privacy protections in place and use the data solely for the stated purpose.

Mudahbet implements the following technical and organisational security measures to protect your data:

• 256-bit SSL/TLS encryption for all data communications between your browser and mudahbet's servers.
• Passwords are stored using a strong one-way hashing algorithm – no mudahbet staff can view your password in its original form.
• Role-based access control (RBAC) – only staff who require access to specific data to perform their duties are permitted.
• Real-time security monitoring to detect unusual activity or unauthorised access attempts.
• Regular penetration testing by independent third parties to identify and address vulnerabilities before they can be exploited.
• Encrypted data backups stored separately for disaster recovery.

Mudahbet retains your personal data for as long as your account remains active or as long as necessary for the stated purposes. Once an account is closed, the following retention periods apply:

• Financial Transaction Data: Retained for a minimum of 7 years after the last transaction to meet legal compliance and financial audit requirements.
• Identity Data (KYC): Retained for a minimum of 5 years following account closure, in accordance with applicable AML legal requirements.
• Platform Activity Data: Retained for 3 years after the last session for security and dispute resolution purposes.
• Support Communication Data: Retained for 2 years for customer service reference.
• Cookie & Analytics Data: Deleted after 13 months, or earlier based on the preferences you have set.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked back to you.

Mudahbet uses cookies and similar technologies to enhance your experience on the platform. Here are the types of cookies we use and the controls available to you:

As a mudahbet user, you have the following rights regarding your personal data:

• Right of Access: Request a copy of all personal data mudahbet holds about you.
• Right to Rectification: Correct inaccurate data – you can update most information directly through your mudahbet account settings.
• Right to Erasure: Request the deletion of your data, subject to mudahbet's legal obligations to retain certain records.
• Right to Data Portability: Receive your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: Object to the processing of your data for direct marketing purposes.
• Right to Restrict Processing: Request mudahbet to restrict processing of your data while a dispute is being resolved.

To exercise any of these rights, contact the mudahbet data protection team by email at privacy@mudahbet.biz or via live chat. Mudahbet will process your request within 30 business days.

Mudahbet strictly prohibits the use of our platform by individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe that an underage individual has registered on mudahbet, please notify us immediately so we can take the appropriate action, including closing the account and deleting all associated data.

Mudahbet reserves the right to update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this document.
• Displays notifications to you when you log in to your mudahbet account.
• Sending an email or message to your registered phone number for significant changes.

Continued use of mudahbet after changes take effect constitutes your acceptance of the updated privacy policy. The current version of this privacy policy is effective from 1 January 2026.

For any enquiries, requests, or concerns regarding mudahbet's privacy policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: privacy@mudahbet.biz
• General Support Email: support@mudahbet.biz
• Live Chat: Available 24/7 on the mudahbet platform (after logging in).
• WhatsApp: Number available within the platform after logging in.

For more information about the platform's terms of use, please refer to mudahbet Terms & Conditions. For questions about responsible gambling, visit the Responsible Gambling us.